Your personalised physical therapy plan comes with the compassion & care you deserve.
Contacting Us
Expect a swift response from Sarah or Romana, our friendly, knowledgeable and efficient Practice Management Team. They'll discuss your needs and concerns, and match you with an expert neurophysio in your area.
It’s good to communicate – contacting us is the first step. We’ll call you back (or email if you prefer) within one working day. During this free call or email exchange, we’ll ask to get a solid understanding of your goals so we can pair you with the best-suited member of our neurophysio team. We’ll make sure we outline all fees and then we’ll invite you to book an appointment at a time & location convenient for you. If we really can’t help, we’ll try our best to refer you to someone who can.
Before your first appointment
You’ll get a few emails from us introducing ourselves and welcoming you as a client.
We’ll introduce you to your physio and we’ll ask you to review our privacy notice, cancellations policy and consent form. Upon request, we can send appointment reminders by email or text as well. We’re happy to include other family members in our correspondence too.
Set up your private NPS account
If you choose to set up an account, all your appointments, treatment videos & progress records are available to you in one place.
When you become a client, you’ll be invited to create your personal, private NPS Account to keep track of appointments and review information shared by your therapist such as treatment plans, videos and records of progress. This is entirely optional; we’ve found clients love having a central location to manage their info and progress.
At your first appointment
In our first face-to-face meeting, we’ll assess physical function and find out your goals.
We’ll arrive ready to work with you through a thorough neurological physiotherapy assessment. Please wear comfortable, unrestrictive clothing. A family member is welcome to join us. Throughout the assessment we’ll share what we find, outline potential courses of treatment, and clearly describe the progress you can look forward to. During this session, we’ll be sure to discuss your goals and priorities, answer your questions and address any immediate concerns. This first appointment typically lasts 1 hour.
Throughout treatment
Your expert neurophysio will help you make progress with spirited support and good humour during every treatment.
Paying for treatment & securing your privacy
We’re straightforward about treatment, and about fees.
We’ll be very clear about our fees and work out payments, payment method and payment frequency in advance. We prefer payment by credit/debit card.
Our card payment system is safe and secure, using the latest encryption technology. This means you can always pay by card, but your card information is inaccessible for any other transaction.
We also use encrypted technology to store your personal details. We will never share any of your data without your permission.
Graduation
If you reach a point when you need us less or not at all then we know we’ve done a good job!
We’ll celebrate your achievements, and arm you with information, advice and inspirational goals to keep you progressing forward while maintaining your hard-won gains. With your consent, we’re happy to communicate with your referring professional or GP. You always have the option to self-refer back into our service at any time. And we welcome your Google review of our services.
How soon can you see me?
Can you see me while I'm still in a NHS hospital?
Can you visit me at home?
Yes. You can use our postcode checker here to find an NPS physio in your area. If you’re in any doubt, get in touch. We have team members willing to travel and we’re always expanding our coverage, so we may still be able to reach you even if the search-by-postcode doesn’t work.
Would it be best to be seen at home or in clinic?
For most of our clients, home is the ideal place to start. We get a clear understanding of your living environment and address any challenges you might face. Exercise may be a central part of your programme; being in your home helps us find ways to integrate activity into your daily routines. We’ll provide training and advice to the loved ones and care givers who’ll be supporting your treatment.
We do offer clinic appointments in Glasgow and Edinburgh and these are useful for:
- Clients in areas we’re unable to reach.
- FES sessions to access flat areas for walking.
- A quiet, calm environment away from a busy home life.
Can we meet over phone or video?
We may offer remote appointments using a secure video conferencing link. This can be a great way to review and fine-tune your exercise programme, help problem-solve any challenges that have cropped up and keep you motivated, while eliminating the costs and risks associated with travel. We know that Scotland’s geography can be a challenge so it’s a great way for people in more remote areas to be able to access expert support.
Do you offer group programmes?
We know that working together with peers can help you build a support network, as well as maintain your motivation to keep going! All our neurophysios have the option to refer their clients to our in-house group exercise programmes, happening online and face-to-face in local communities. Your neurophysio will be able to advise if there is a suitable class in your area for your level of ability.
We do offer clinic appointments in Glasgow and Edinburgh and these are useful for:
- Clients in areas we’re unable to reach.
- Access to larger pieces of equipment such as exercise bikes.
- Vestibular sessions where a treatment plinth is useful.
- FES sessions to access large, flat areas for walking.
- A quiet, calm environment away from a busy home life.
Testimonials
What They Say
I have been the fortunate recipient of expert and professional physiotherapy from Ali and Katy following a stroke. They are professional and compassionate, very expert and great fun; their expertise and appointments have been both necessary and a delight. I would recommend this firm very highly and without reserve, and their staff are deserving of the highest praise.
Kenneth Walker
I’ve been working with Kenny for around five years, initially for surgical rehabilitation and then for ongoing mild cerebral palsy. He has been so encouraging and supportive throughout. He regularly changes my programme to keep me motivated and always pushes me to be my physical and functional best. I’ve seen huge changes since we started working together!
Kathleen McNish
Bob was in a very poor condition when Catriona came to see us, and he is making very good progress. Catriona is always positive and in just a few weeks has made a big difference in Bob’s life, and we can’t thank her enough for all her help.
Christine Chrystal
This company has helped me regain much more of my balance and core strength lost in the first lockdown. Through weekly visits, with plenty of exercises to do daily in between, I have come a long way to regaining core strength and balance. Thank you to a wonderful specialist physiotherapist that makes each visit to give me more confidence.
Bernadette Hendry
Tracey is always pleasant, considerate, and obviously a dedicated first-class therapist. She has done a great deal for my wife’s condition (disability and tremor following a stroke), not least for her morale. She gives great encouragement. Her visits have become friendly occasions for my wife, who frequently asks when Tracey is coming back.
Tom Brown
NeuroPhysio has been absolutely fantastic with the help and support provided to my mum. Her confidence has grown, she is stronger and making amazing progress. Thank you to Emma for always making time available to talk things through, the patience and also the persistence to get the best outcome.
